Refund Policy
Effective Date: 28 November 2023
Last Updated: 28 November 2023
Company: LYL Corp
Website: https://lylcorp.com
1. Overview
At LYL Corp, we are committed to delivering high-quality training and certification services. This Refund Policy outlines the conditions under which you may request a refund for products or services purchased through our website.
By making a purchase on our platform, you agree to the terms outlined in this policy.
2. Refund Eligibility
✅ Training Courses
We offer a 7-day refund policy for eligible training course purchases. To qualify for a refund:
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The request must be made within 7 calendar days of the purchase date.
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The course must not have been accessed or completed beyond 25% of its total content.
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Refunds will be processed to the original payment method within 7–10 business days, subject to payment gateway processing timelines.
📩 To request a refund, please contact us via our official contact form on https://lylcorp.com/contact with your order details.
❌ Certification Exam Fees
All certification exam fees are non-refundable. Once registered, your exam slot is considered reserved and cannot be canceled or transferred. No exceptions will be made.
❌ Annual Maintenance Fee (AMF)
AMF payments are non-refundable. These fees are used to maintain certification status, access member benefits, and uphold your listing in the LYL Corp Certified Directory.
3. Exceptions and Discretion
While we adhere strictly to this policy, LYL Corp reserves the right to evaluate refund requests on a case-by-case basis in exceptional circumstances. Any decisions made under such discretion are final.
4. Contact Us
If you have questions about your eligibility for a refund or need support, please contact our team:
5. Policy Updates
We may update this policy as needed. Any changes will be posted on this page with a revised effective date. Continued use of our services after a policy update constitutes acceptance of the revised terms.